At Thunder Bay Diagnostics, we are committed to providing the highest quality care and service for patients. However, we understand that there may be times when your experience does not meet your expectations. If you have any concerns or would like to share feedback about your visit, please email us directly at reception@tbmed.ca. We take all complaints seriously and aim to resolve any issues promptly and professionally. Your input is invaluable in helping us improve our services.

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Please note that, per provincial policy, the following guidelines will be followed when processing and responding to complaints:

1. All complaints shall be investigated and resolved where possible, and a response will be provided to the complainant within 10 business days of receipt of the complaint.

2. For complaints that we anticipate cannot be investigated and resolved within 10 business days, an acknowledgement of receipt of the complaint shall be provided to the complainant within 5 business days of receipt of the complaint including the date by which the complainant can reasonably expect a resolution, and a follow-up response shall be provided as soon as possible.​​​​

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​If we are unable to address your concerns to your satisfaction, you have the right to contact the Patient Ombudsman of Ontario. For more information, visit their website at:

https://patientombudsman.ca/